Thursday, August 28, 2008

Paper: Nike Brand Marketing Mix Analysis written by Jill Stidd / Grade A

Nike Brand Marketing Mix Analysis Final Paper
MT219-19: Marketing
Jill Stidd
Kaplan University


Given the importance in marketing for the deeper understanding of the strategic planning process and formulating a strong marketing plan, this paper analyzes the marketing mix for the Nike brand as well as stimulate suggestions and ideas for any areas of their existing marking objectives that change would create a better marketing plan.

I choose Nike brand because of my previous experience with the shoe sales industry and the fact that Nike’s headquarters and cooperate offices are local to where I live in Portland, Oregon. This history of Nike is that before Swoosh and before Nike there were to visionary men, Bill Bowerman and Phil Knight. These two men believed in their vision and invested $500 dollars each which created Blue Ribbon Sports Company. They placed their first order of 300 shoes in January of 1964. Bill sold the shoes out of his car, while Phil tore apart athletic shoes to see how he could make them better. He used one of the very important marketing tools of “trial” having anyone he knew to wear the shoes and give him feedback, hence became the start of customer loyalty and the foundation of Nike shoes. Nike is a major manufacturer of athletic shoes, apparel, and sports equipment there current portfolio is stated on their website, “Nike’s subsidiaries have a significant place in Nike's plan to grow to $23 billion in revenue by 2011. We estimate that 25 percent of the company’s targeted revenue growth in the next four years will be generated by these brands which currently represent revenues of more than $2 billion. Collectively over the past five years, these subsidiaries have nearly tripled revenue and increased their pretax income contribution more than fivefold. As part of our growth strategies, Nike continues to optimize its portfolio, ensuring that the company is investing in opportunities that will generate the highest returns. Nike’s Brand Portfolio currently includes four wholly owned subsidiaries: Converse Inc., NIKE Golf, Cole Haan Holdings, Inc., and Hurley International LLC.
(http://www.nikebiz.com/company_overview/subsidiaries/index.html, reviewed August 3, 2008.)

Nike’s width is action sports, basketball, cycling, eyewear, football, golf, running, soccer, skateboarding, swimming, tennis, women’s and men’s shoes, women’s and men’s athletic clothing, equipment. Nikes Depth in women’s running shoes is for example: Nike Shox Turbo VI+, Nike Air Max 360 III, Nike Shox Navina+, are but a few examples of their depth. Given the research that I have done it seems that the top competitive athletic shoes manufacturers today are New Balance and Reebok, they are all looking at one another to create their change and improvements. Currently Nike’s Position is #1, New balance is #2, and Reebok is #3, these statistics were stated on the New Balance video that we were to watch for a video project.

Given that Nike brand is a heterogeneous market great thought and attention to detail in regards to the target market and segmentation is vitally important to the success of Nike’s marketing plan. Nike’s marketing team without a doubt had to consider all five conditions before starting the task of market segmentation. Nike uses a differentiated strategy for market segmentation. It is clear that they had to use age, gender, race and ethnicity, income, and psychographic variables, such as personality characteristic, motives, and lifestyles to understand their target market in the wide range of athletic shoes they provide in both price and shoe quality, an example is that the “walker” does not need the same shoe as the “marathon runner” or a elderly person is not looking for the newest edgy design patterns as the teenager might be looking for. There is certainly a “status quo” with Nike branding with the promotional celebrities like Michael Jordan, his presence also brings the necessity for race and ethnic segmentation.

Nike brand marketing mix has been well planed in their definition of what they sell as a product via the website and other venues, options for price for the buyer as seen on their on-line store, their placement and distribution has been clearly outlined, and there promotion is state of the art. Because Nike’s product is a major manufacturer of athletic shoes, apparel, and sports equipment the product that they sell is a tangible good that would be classified as a consumer product because the products that Nike offers would be purchased to satisfy personal needs. I would like to note that I feel Nike has the potential to cross over into classifications as a consumer product.

For the average shoe buyer it would be considered a shopping product, but for the avid athlete, marathon runner, or Olympic competitor I think Nike would move into the specialty product. The features and benefits of Nike footwear is that they are a technologically advanced athletic shoe is design, comfort, support that certainly benefits every consumer looking for a shoe that meets their needs. Nike’s basic positioning is as an athletic shoe, apparel, and equipment that has been scientifically designed for athletics as well as those interested in the Nike brand. They support this positioning claim with various areas that are outlined on their website, here is one excerpt, “Today, Nike continues to seek new and innovative ways to develop superior athletic products, and creative methods to communicate directly with our consumers. Nike Free, Nike+ and Nike Sphere are just three examples of this approach.” http://www.nikebiz.com/company_overview/history/2000s.html , reviewed July 14, 2008.


I feel that Nike has researched extensively the basis for pricing their products, be it footwear, apparel, or various equipment offerings. It is obvious that ranked #1 they evaluate cost, demand and competition in setting the price structures. Nike’s price variable is that they have various price points from low to high for each of its categories that if offers. Mark up pricing is the pricing approach that Nike suggests to the retailers that sell Nike products. I think given the industry there is some demand pricing do to the fact of the popularity of some footwear that they designed that have a celebrities name attached as well as some competition based pricing happening with the mid range footwear that they sell. When they release a new product they must consider new product pricing. Given that Nike would be a company that has a goal to maximize profits for an entire product line rather than focusing on just an individual product the implement product-line pricing. It is my experience in the retail setting to see Nike using reference pricing in terms of setting a higher priced shoe of greater quality next to a lower priced “leader” shoe. As displayed in their on-line store they do implement odd and even pricing. They are aware that they use even pricing for their most expensive and top of the line footwear. (http://www.nike.com/index.jhtml?sitesrc=USLP#l=nikestore,grid,_grid,f-10001+12001/so-finalPrice0&re=US&co=US&la=EN , reviewed August 3 2008)

Reduced priced footwear as an odd price point for the appearance that this shoe is a bargain therefore it will be purchased. I also saw evidence in their online store of special event pricing, for example currently “back to school” discounts. I would have to say given my research in our text book and the online I would say that Nike product is a selective distribution. This article I found on the web describes my product category and supports selective distribution. “Selective Distribution Between exclusive and intensive distribution, there is selective distribution. Selective distribution is the strategy in which several but not all retail outlets in a given area distribute a product. Shopping goods are goods that consumers seek on the basis of the most attractive price or quality characteristics are frequently distributed through selective distribution. Because of this, competition among retailers is far greater for shopping goods than for convenience goods. Naturally, retailers wish to reduce competition as much as possible. This causes them to pressure manufacturers to reduce the number of retail outlets in their area distributing a given product in order to reduce competition. The number of retailers under a selective distribution strategy should be limited by criteria that allow the manufacturer to choose only those retailers who will make a contribution to the firm’s overall distribution objectives.” (http://www.web-articles.info/e/a/title/Exclusive-Distribution-and-Intensive-Distribution/, reviewed July 27, 2008.)

In terms of Physical distribution, Nike corporation states that Nike has added 700 manufacturing facilities. “Nike is committed to supply chain transparency by updating publish disclosure of the more than 700 contract factories worldwide producing Nike branded product. Disclosing our factory base encourages transparency and collaboration.

For Nike the Beijing Olympics provide an opportunity to share China's importance to our business. We have established aggressive business targets aimed at improving working conditions in contract factories, improving product through design, becoming climate neutral and investing in youth access to sport.” (http://www.nikeresponsibility.com/#workers-factories/beijing_factories , reviewed July 28, 2008). Nike is producing footwear, athletic wear, and uniforms for USA teams for the 08 Beijing Olympics as stated in the media on Nike’s Website, “EUGENE, Ore. (1 July, 2008) – Nike athletes, including Lauryn Williams, premiered Nike’s USA Track and Field (USATF) uniforms, which will be worn by members of the 2008 Olympic Team for Track & Field, before a sold-out crowd of 20,000 fans at the University of Oregon’s historic Hayward Field during the U.S. Track and Field Olympic Trials.” (http://www.nikebiz.com/media/pr/2008/07/01_USATF.html , reviewed July 28, 2008)
I feel that Nike has a great team that is planning an efficient physical distribution system that will insure decreased costs and increase in customer satisfaction. They have a very simply channel system, producer, retailer, and consumer, they seem to want full control of every operation. This production addition could potentially have great ramifications for the company if they are not fully stocked and ready for increased demand; however this company from all reports seems ready and eager for these goals to be met. This company is very aware of the cycle time of delivery as has researched all the venues for getting their product out to the consumer. They are even implementing some “on-line only” purchases of certain brands some of them the newest and with the most demand, understanding distribution for on-line sales would be extremely important customer satisfaction. Many of these customers would be “I want it now” customer.

Finally is analyzing Promotional techniques used by Nike I was impressed time and time again. Nike is a “new” company today than it was a few years back. Nike as a company was hit hard from a marketing perspective for attention to “toxic factories and the working conditions of their employees there” They have a great hurdle to unravel this debilitating review of their cooperate ethics, however in the financial report and a letter by the CEO of Nike, they are committed to a new paradigm with Nike, “This report covers a crucial period, and not just for Nike. Specifically, we saw heightened attention worldwide on corporate responsibility and the key challenges of climate change, poverty and equity. Simultaneously, we began to transform our vision of Nike’s role in contributing to positive change in communities around the world.
The opportunity is greater than ever for corporate responsibility principles and practices to deliver business returns and become a driver of growth, to build deeper consumer and community connections, and to create positive social and environmental impact in the world. We have made tremendous progress over the past two years in more deeply integrating corporate responsibility into our business model. We see corporate responsibility as a catalyst for growth and innovation, an integral part of how we can use the power of our brand, the energy and passion of our people, and the scale of our business to create meaning full change.”
(http://phx.corporate-ir.net/phoenix.zhtml?c=100529&p=irol-reportsAnnual ,reviewed August 3, 2008)

They use extensive advertising strategies on their website. Their idea to actually have an on-line personal trainer is yet another way to bring consumers to the website and visit and revisit thus promoting customer loyalty. “Jay Johnson currently serves as the Middle Distance Coach for the University of Colorado, his alma mater, where he has coached for more than five years. In addition to his coaching responsibilities, Coach Jay directs the Boulder Running Camp, one of the premier high school running camps in the country, and develops training materials for athletes and coaches of all ages and levels. Each week, Jay will be answering the best training questions we receive from you! If you have a question you want answered, email CoachJay@nike.com”. (http://insidenikerunning.nike.com/2008/07/09/july-9-2008/ reviewed August 1, 2008) , reviewed August 3, 2008) Nike’s decision to use athletes that can be great inspiration for others to start a training program and buy athletic shoes is a brilliant marking concept. Other Athletes they promote and sponsor and in turn promote Nike are: Asafa Powell, Shannon Rowbury, Shalane Flanagan, Bernard “Kip” Lagat, Kara Goucher.(http://insidenikerunning.nike.com/category/athletes/.com , reviewed August 1, 2008)

Other unique marketing promotion idea as well as brilliant integrated marking communications is there collaboration with Apple. An example, Nike + is an individualized site on NIKE.com that you can start your own monitored workout routine. Nike is smart to use the return to site basically every time you work out to record your results, using this device that they sell that you can put in a shoe that they sell! Nike+ teamed up with Apple and the iPod. “Welcome to Nike + iPod-Nike + iPod is your personal workout assistant. Music for every mile Supercharge your workout by creating high-intensity play lists. Check out what’s on your favorite athlete’s iPod.” (http://nikeplus.nike.com/nikeplus/v1/pdf/English.pdf) “Nike said yesterday that second-quarter profit rose 8.1 percent, helped by its iPod-compatible Nike+ line of running shoes. “Nike+ is turning out to be huge,” Nike CEO Mark Parker said in an earnings conference call. “In less than six months, Nike+ users have logged more than 3 million miles and there are over 3 million Plus-ready shoes in the global marketplace; we expect that number to double by the year end. Clearly our confidence in this concept has proven to be accurate.” Later in the call, Parker said, “Nike+ continues to be extraordinary, and we see that just accelerating as we add more styles to Nike+ over this next six to 12 months.” (http://www.ilounge.com/index.php/news/comments/nike-profit-boosted-by-nikeipod-sales/, reviewed August 1, 2008)

I did see coupons and cents off offers on other websites that were selling Nike shoes, however not the Nike website. I did not see any refunds or rebates with Nike shoes, I did not see a frequent user incentive, I know that Nike invests heavily in there brand and logo, their point of purchase materials, in terms of counter cards, display modules, signage, window displays and racks are always recognizable where you see NIKE shoes. I did not see any evidence of free samples, however I do know that they promote several different programs where they give away shoes to young children in “lets Play” program and others like it, if this would be considered free samples then yes, they use this promotion. I would say that Nike uses Consumer Games and contests heavily in there promotion with Nike 10K and Marathon’s, I think you could also add NIKE + personalized training program with this as well.

I am not sure exactly if Nike uses Trade promotions methods, however as I have stated prior, my father owns a european footwear store, and I do know that the shoe manufacturers use many of the trade promotions such as trade allowances (New balance does as stated in one of the video cases we heard) so I am sure Nike follows suite. Buy back allowances are used, scan back allowances are used, merchandise allowances are used , cooperative advertising is used when you place an add with there logo on it they will pay a portion of the add, free merchandise and dealer loader is used, premium money is used, as well as sales contests. I saw all these methods used over and over in the shoe sales industry.
I really feel that Nike current marketing mix is fully embracing there brand position. As I pointed out earlier in this report, Nike in the past had some trouble with this and is currently putting every resource and effort into being the “new” corporate business model. Their involvement in low income programs, as well as “let me play”, addressing child obesity that is rampant in our company, to “toxic-free factories” and shoe manufacturing are just a few of the areas that Nike is standing up to and evaluating in there segmentation. I have to say that I feel that Nike is on the cutting edge of marketing, there website proves it over and over. I feel there are no suggestions on my part in terms of product, pricing, distribution or promotion, as long as they continue this commitment to be a transparent in a information sharing corporation that is creating a green environment at every turn. That would have been my suggestion however they are 100% committed. They fulfilled their objectives of successful promotion by creating awareness of their product and commitment to the consumer, stimulating demand, identifying prospects having web users create their own accounts so there is personal information, retain loyal customers, and facilitate reseller support. When this is all a success the business is a success. Go Nike!




References:
http://www.nikebiz.com/company_overview/subsidiaries/index.html, reviewed August 3, 2008.
http://www.nikebiz.com/company_overview/history/2000s.html , reviewed July 14, 2008.
http://www.nike.com/index.jhtml?sitesrc=USLP#l=nikestore,grid,_grid,f-10001+12001/so- finalPrice0&re=US&co=US&la=EN , reviewed August 3 2008)
http://www.web-articles.info/e/a/title/Exclusive-Distribution-and-Intensive-Distribution/, reviewed July 27, 2008
http://www.nikeresponsibility.com/#workers-factories/beijing_factories , reviewed July 28, 2008
http://www.nikebiz.com/media/pr/2008/07/01_USATF.html , reviewed July 28, 200
http://phx.corporate-ir.net/phoenix.zhtml?c=100529&p=irol-reportsAnnual ,reviewed August 3, 2008
http://insidenikerunning.nike.com/2008/07/09/july-9-2008/ , reviewed August 3, 2008
http://nikeplus.nike.com/nikeplus/v1/pdf/English.pdf)
http://www.ilounge.com/index.php/news/comments/nike-profit-boosted-by-nikeipod-sales/, reviewed August 1, 2008)

Ethics discussion: Internal controls, Sarbanes-Oxley Act

Please respond to this discussion question using the information from this lesson.
The prompt for this week’s Ethics Lesson Discussion comes from the Special Activity SA 8-4 on page 389 of your text.

Pete Harsh and Sara Alper are both cash register clerks for Farmers' Markets. Gina Majed is the store manager for Farmers' Markets. The following is an excerpt of a conversation between Pete and Sara:

Pete: Sara, how long have you been working for Farmers' Markets?Sara: Almost five years this July. You just started two weeks ago ... right?Pete: Yes. Do you mind if I ask you a question? Sara: No, go ahead.Pete: What I want to know is, have they always had this rule that if your cash register is short at the end of the day, you have to make up the shortage out of your own pocket?Sara: Yes, as long as I've been working here.Pete: Well, it's the pits. Last week I had to pay in almost $50.Sara: It's not that big a deal. I just make sure that I'm not short at the end of the day.Pete: How do you do that?Sara: I just short-change a few customers early in the day. There are a few jerks that deserve it anyway. Most of the time, their attention is elsewhere and they don't think to check their change.Pete: What happens if you're over at the end of the day?Sara: Majed lets me keep it as long as it doesn't get to be too large. I've not been short in over a year. I usually clear about $50 to $80 extra per day.

Discuss this case from the viewpoint of proper controls and professional behavior.

http://kucourses.com/ec/crs/default.learn?CourseID=3073466&Survey=1&47=4849309&ClientNodeID=404340&coursenav=2&bhcp=1

My response: 28 Aug 08 2:07 PM MST


Farmers Markets as a company or business needs to review all its business practices whether they are a small business with one location or many locations. If these sorts of actions are going on by the employee’s as well as the managers then the company does not have internal control procedures in place and functioning. As stated in our text, the objectives of internal control are to provide reasonable assurance that (1) assets are safeguarded and used for business purposes, (2) business information is accurate, and (3) employees comply with laws and regulations. (Warren, Reeve, and Duchac. P. 350) As also emphasized in our text that a business’s control environment is in the attitude of the management and the employees understanding about the importance of internal control procedures.

This management was not upholding this importance to the employee by allowing the employee to “keep” the overage that the employee had at the end of the day. This is sending the message to the employee we allow fraud in this company “have at it!” The Human recourses department obviously did not translate the company personnel policies effectively. The management did not have a proper training with the employee, and the company is obviously not having “surprise” visits to ensure compliance.

One area this business needs to really address would be in the internal control procedures and that is hiring competent personnel that have the proper management training for the position. For proper control of cash receipts it is important that the manager and the employee count the ending shift cash drawer, it must balance with the opening shift cash drawer plus shift sales. It is not stated in this discussion if this process happens it just states that the manager encourages the employee to take what ever is “over.”

The accounting department should also see a red flag when there are only “cash short” and never any cash “over.” Seems there might be many area’s for fraud within this company in various departments! This would absolutely be for personal gain and it in fact fraud and theft and should be disciplined by what ever agencies would be involved.Warren, Reeve, and Duchac.( 2007). Accounting 11. Thompson South – Western.

Tuesday, July 22, 2008

Marketing: Design, Development, and Marketing Teams

Unit 7 : Track 1: Video Case
- Project: New Balance

Jill Stidd

MT 219


In this project we are to evaluate New Balance Shoe Company and various aspects of New Balance’s design, development, and marketing teams and how they consider costs and pricing as an integral part of the marketing strategy. The role of the price of an item is held in high regards to the marketing manager. The purpose of marketing is to facilitate satisfying exchange relationships between buyer and seller. As our text says, “Price is the value exchanged for products in a marketing transaction. Many factors may influence the assessment of value, including time constraints, price levels, perceived quality and motivations to use available information about prices.” http://kucourses.com/ec/courses/24794/CRS-MT2190703a-3000308/ReadingPDFs/kaplan_marketing_unit07.pdf , p.191

In doing some online research about elastic and inelastic demands I found this great explanation that seemed to bring this concept together. “Every marketing person has heard and talked about "demand" however, few really understand it, even, after taking a basic course in economics. Knowing the basis of demand is very important in developing a marketing plan for the firm's products or services. The definition of demand is the amount of goods/services purchased at a "given time;" therefore, the next day the demand will be different. We all know that as price increases, less will be consumed or, conversely, the lower the price, the greater will be the demand. These relationships can be illustrated using demand curves. The most common are elastic demand, where a greater quantity is consumed as the price is decreased (Fig. l(a)), and inelastic demand where a large change in price will only slightly change quantity consumed (Fig. l(b)). Actual prices and quantities are generally not charted but the concepts are very important.
Figure 1(a): Elastic demand
Figure 1(b): Inelastic demand
Just by their nature, some products, such as food, are essential. These products have an inelastic demand curve. For example, the volume of food consumed may not increase, but the quality of food consumed can increase. Other products have an elastic demand curve. These products are generally nonessential. For instance, services have a highly elastic demand curve, with a small change in price having a greater effect on quantity consumed. Some food-producing firms know people cannot consume greater volumes but will purchase convenience and service; therefore, they promote convenience and service such as prepared foods. These firms are really emphasizing and selling services, which consumers can purchase and use in greater quantities. Generally, one advertises elastic products, not inelastic products.” http://www.missouribusiness.net/docs/market_research_workbook.asp, reviewed July 21, 2008. I would have to say that New Balance Shoe Company is a nonessential type of product. There might be avid runners out there that would negotiate this fact with me. There could also be the thought that wearing shoes is essential in our culture today, so would that make shoes an essential product like food? I feel there would not be so much thought given to price in the idea generating stage of the new product development by New Balance company as they stated in their video if this were an Inelastic product, therefore it is my conclusion that New balance shoes are a elastic product.
When looking at prices Objectives of a company it is important to know that these objectives are the goals that describe what a business wants to achieve through pricing. Another important factor is that these objectives must be stated explicitly, and the statement should include the time frame for accomplishing them. In researching New Balance Company it seems that they did not use “survival” due to their pricing structures. On their website they do offer an online store however there were no huge price reductions just your average seasonal sales and clearance. I think that their online store does promote the strategy of profit maximization because there is less overhead and they stressed the importance of reducing there manufacturing process from 8 days to 8 hours therefore having inventory readily available with holding no inventory. I do think that they incorporate the “return on investment” objective given this statement in this article; “they look at material costs, labor costs, and overhead costs, as well as any special treatments the shoe design may include, such as specially molded pieces, labels, or embroidery. As product development progresses, the teams create a rough cost estimate that will be a major factor in the retail price. Material costs are a key factor in any athletic shoe. http://kucourses.com/ec/courses/24794/CRS-MT2190703a-3000308/ReadingPDFs/kaplan_marketing_unit07.pdf , p.28. I do feel that they absolutely see value in the “market share” objective. They are aware that currently they are #3 below Nike, and Rebook. I am sure they would like to be #1 or #2, however are happy with #3. I do not see where this company has to consider “cash flow” as a part of marketing strategy. I do feel that they use Status Quo as an objective, in the video they stated that the reputation of a great athletic shoe has set them apart. They use the Status Quo of there label “new balance” and they rely on very little else. They use no endorsements outside just their great shoe. The product quality objective is a bit hard because I do feel that New Balance does have a goal to set themselves in a higher quality athletic shoe than all others, however they are very concerned about what the competitor is doing, by searching the competitors shoe that
so far as to buy one to test it.
In analyzing price and non-price competition and given that the description from our text states, “ non-price competition occurs when a seller decides not to focus on price and instead emphasizes distinctive features, services, product quality, promotion, packaging, and other factors to distinguish its product from competing brands. http://kucourses.com/ec/courses/24794/CRS-MT2190703a-3000308/ReadingPDFs/kaplan_marketing_unit07.pdf ,p.4 From New balances marketing campaign as it stands currently from their website and from the descriptive in their video clip, it seems they are very focused on making the best athletic shoe they can with the latest and greatest technology. Their packaging, branding, and label play a large part in how they display there shoes. I think that they are excellent at knowing how much it costs to make a shoe and creating a price for the shoe that is a win / win for buyer, seller, and consumer.

I think that they are not really the seller so we can not go to far into pricing strategies that the seller might use in the retail store. New balance does offer a suggested retail price that they have come up with doing all their cost analysis but beyond that it is up to the retailer to know what pricing strategies to use that were listed in our text. However they are creating a product that has to have customer loyalty to the brand in the retail setting. There is a second price that has to be considered in a situation like this which is the wholesale price. My father owns a European comfort shoe store which I managed for some time; I do know that the industry has different levels of wholesale pricing depending on how many pairs you purchase. They stated in their video clip that they do use differential pricing which is charging different prices to different buyers for the same quality and quantity of product. Many of the pricing strategies listed would be for a retail establishment selling New Balance shoes. As the wholesale company and manufacturer of New Balance shoes they could use product Line pricing which include captive pricing, premium pricing, possibly bait pricing but I do not see this for this company. This company could reference pricing in how they display the shoe when the rep comes into the retail location to do a show for season buy. Odd- even pricing tactics would be used more by the retailer or online sales, however I do think New Balance company does use prestige pricing strategies to set the price. Promotional pricing strategies would be used more by the retailer, however I am sure they do use some of this on their website in terms of the “online store” http://www.nbwebexpress.com/category.asp?type=wmftrn&perpg=16&showdetails=yes&filtersize=&filterwidth=&filterlast=&sortby=asc&page=2, reviewed July 21, 2008.

In closing I would like to say that New Balance company really sold me on their integrity as a company in keeping there local United States manufacturing facility, if there is one marketing strategy that they could use a bit more strongly I saw was promoting those shoes that are “made in the USA”. I also was very impressed with how they made a challenge of staying local in manufacturing to actually serve this marketplace!

References:
http://kucourses.com/ec/courses/24794/CRS-MT2190703a-3000308/ReadingPDFs/kaplan_marketing_unit07.pdf , p.191
http://www.missouribusiness.net/docs/market_research_workbook.asp, reviewed July 21, 2008.
http://kucourses.com/ec/courses/24794/CRS-MT2190703a-3000308/ReadingPDFs/kaplan_marketing_unit07.pdf , p.28.
http://kucourses.com/ec/courses/24794/CRS-MT2190703a-3000308/ReadingPDFs/kaplan_marketing_unit07.pdf ,p.4
http://www.nbwebexpress.com/category.asp?type=wmftrn&perpg=16&showdetails=yes&filtersize=&filterwidth=&filterlast=&sortby=asc&page=2, reviewed July 21, 2008.

Monday, July 21, 2008

Marketing Project: Marketing process of a “new product”.

Unit 6 : Track 1: Video Case
- Project: Lextant company
Jill Stidd
MT 219

This project is ultimately tailored to explain the marketing process of a “new product”. From our text a new product is stated as, ”The term new product can have more than one meaning. A genuinely new product offers innovative benefits. But products that are different and distinctly better are often viewed as new. The following items are product innovations of the last 30 years: Post-it Notes, fax machines, cell phones, personal computers, PDAs, disposable razors, caller ID, and DVDs. A new product can be an innovative product that has never been sold by any organization, such as the digital camera when it was introduced for the first time. A radically new product involves a complex developmental process, including an extensive business analysis to determine the possibility of success. 6 A new product can also be one that a specific firm is currently launching even though other firms are already producing and marketing similar products. Finally, a product can be viewed as new when it is brought to one or more markets from another market. For example, making the Saturn VUE SUV available in Japan is viewed as a new-product introduction in Japan.” http://kucourses.com/ec/courses/24794/CRSMT2190703a3000308/ReadingPDFs/kaplan_marketing_unit06.pdf , p.166-167

For this report we were to research and evaluate Lextant company’s marketing practices. From the data I collected in my research I saw that they really understands and practices the seven phases of the new product development process. In their “idea generation” stage I feel that they began their process with not only understanding the “what” but deeply know the “why”. It seems their passion around understanding the “why” is where their initial brainstorming idea generating session was about. In the screening process, which is choosing the most promising ideas for further review it was my observation that Lextant was using the screening process throughout the processes of their attention on evaluation the user and the place of usage to the “infinity diagram” they used to place all their data collected. Lextant stressed heavily the concept testing stage which is seeking potential buyers responses to a product idea. They became the apprentice to the buyer and whom they called the “master”. They followed that person around down to the detail of watching how they brushed their teeth, if the product was toothpaste for example. They did not speak to much to the business analysis stage much at all. I did not see how they incorporated their ideas with other departments, however that infinity diagram room was very large with lots of information on it that I am sure included this analysis but it was not included in the video. Lextant seemed to have a solid understanding and implementation of the product development stage in terms of because due to their quantitative evaluation vs qualitative, they also knew that when using a prototype that focus groups might be the best format especially when there is a limited budget. I did not hear much of an opinion about there views on test marketing stage. They are marketing firm therefore setting the stage for the commercialization stage which is deciding on a full scale manufacturing and marking plan and preparing budgets is what their whole process would be in the end result, so I would have to say they were very committed to this stage.

It seemed from both the video and the lecture that this company had a real edge in the commitment to hire such diversity in employees to handle the variety of elements and segmentation that marketing strategies require. This is an excerpt from the lecture as well as said in the video, “Lextant is a Columbus, Ohio, based marketing research firm specializing in the relationship of consumer behavior to design usability. They help companies identify new product ideas, as well as develop product designs and prototypes in both consumer and business markets. One of the things the company does is to observe consumers at the point of actual product usage to gain a better understanding of the product from the consumer’s point of view. “ Lextant’s employees include behavioral scientists and those with backgrounds in cognitive psychology, anthropology, industrial and systems engineering, and other disciplines. They focus on not only products, but also on understanding people and their emotions.” Unit_6_Lecture_2-Lextant[1].doc, reviewed July 14, 2008. I feel that a marketing firm really needs this level of emotional understanding in the mix to understand service marketing and to understand the intangibility characteristic of service as well as Heterogeneity, client based relationships, and customer contact and Lextant defiantly has the diversity to get and understand that level of data.

Lextant certainly had the capacity though the in-depth processes that they used to be able to assist a company in identifying if line extensions, product modification or a new product would be the best choice for the company consider. A new product differentiates itself from the other option of marketing which is managing existing products through line extension which is the development of a product that is closely related to existing products in the line but meets different customer needs or product modification which change one or more characteristics of a product. Product modification could include, Quality modifications are changes relating to a product’s, dependability and durability, functional modifications which changes affecting a product’s versatility, effectiveness, convenience or safety, and lastly aesthetic modifications that changes to the sensory appeal of a product. From the video we saw how they helped the medical staff to see where there product was designed for a single purpose, yet through Lextant’s process of collecting data in concurred that they really needed the same product to do multiple tasks, so adjustments would need to be done to the already established product, excellent example of product modification. If line extensions were what was used then they certainly used the focus to precisely see how to satisfy the needs of the consumers with in the segment. If a new product was needed to be made all the same research and data would lead them to this conclusion and they would have all the supporting data to support the expense and time of creating, designing, and manufacturing, as well as marketing a new product.

The processes that Lextant uses for the collecting data involve working intimately with the consumer. They truly feel that that is the link to knowing the “why” factor that a product is purchased. In the video the call the consumer “the master” because the master holds the key to the information they need. I feel that through that process of working with the consumer at this intimate level that they would already to working in the the adoption process through, awareness, helping the buyer become are of the product, interest, giving the buyer information about the product therefore peeking their interest, The buyer could already be in the evaluation stage buy the first two steps deciding where they might was to purchase this product when it is released, they could even be using a trail version of the product as a prototype during this stage with the market research.

In closing I was very impressed with Lextant company as a marketing, research, and development firm. I think they had an edge that other marketing companies do not have. I feel their passion with the infinity diagram using the post it notes and giving so much time and space to this concept allowing them to immerse themselves in the data to see the patterns reveal themselves to them really sets them apart.

Tuesday, June 17, 2008

Marketing: New Belgium Brewing Company

Unit 2: The Marketing Environment - Project

Track 1: Video Case

New Belgium Brewing Company

Jill Stidd

MT 219


New Belgium Brewing Company has focused heavily on the use of environmentally friendly technologies. Their commitment to environmental issues is clearly visible in this list from the company website: “increased efficiencies in the brewing process, utilized green design throughout our building, implemented a process for treating our wastewater, on-site energy production, wind-powered electricity since 1999, employ a High Involvement Culture, sustainable Eventing, Actionable Advocacy, constant benchmarking, and finally, partnering to support innovative technology.” (http://www.newbelgium.com/sustainability2.php) These technologies are costly, however important for the survival of the planet. This expenditure benefit’s the company in many ways. The first point to consider is the progressive attitude of a centralized organization such as this company in their management philosophy. They raise the bar for so many other corporations considering a greener model of corporate management strategies. They empower their employees in a way that supports their mission as a company. Here is a supporting excerpt from their website, “In 1998, a unanimous vote by employee owners switched New Belgium to wind power. The first wind powered brewery in the United States, thank you very much.” (http://www.newbelgium.com/ownership.php) This company has defined their marketing concept and objective in a way that has been translated to their employees (internal customers) in a way that produces the net result of a very successful and “happy” business and bottom dollar…said best on their website in this way, “and, like all responsible business owners, it’s important to know your bottomline, barrels, and books. Meet New Belgium’s practice of open-book management: a policy of fiscal transparency throughout the company that encourages a community of trust and mutual responsibility” (http://www.newbelgium.com/ownership.php).

Their commitment to environmental issues is actually their own personal commitment that has trickled down as a company philosophy and standard. This commitment and passion was simply their sole reason for doing business as CEO Kim Jordan stated in the video clip; if it were simply about making beer, she would have moved on long ago. She looks at this new model of management, business and marketing as a challenge. I feel that this commitment to environmentally friendly technologies has been born out of the company they wanted to create and the employees they waned to attract. Knowing the target market and defining a corporate, business –unit, and marketing strategy created successful beer sales. This company understands its core competencies and translates it very well.
New Belgium can justify donating $1 per barrel of beer sold to environmental and community causes because they understand and are committed deeply to the meaning of “giving back’ to the community that supports their endeavors. Donating is a win /win in terms of tax breaks they receive as well as those that benefit from their donations and the public relations that are established through such an effort. This companies main marketing plan is structured around the “grassroots” or “word of mouth” philosophy so when people speak of the heart of this company they are speaking of acts such as this.

Whether selling beer is socially responsible is a mixed bag for sure; however microbrews are one of the most sought after segments of the alcohol market. The environmental concerns of New Belgium Brewing, both now and into the future illustrates their understanding of environmental trends. This company is on the cutting edge in many arenas for a corporate model and in my opinion, one worthy of imitation. I feel an area that they might want to consider in social responsibility is centered on their bicycle events and providing beer at the event. The DMV does have regulations for riding a bike and drinking which vary from driving a car and drinking in some states as explained in the excerpt written by Dan Tuohy, “In California bicycles are not included within the definition of a motor vehicle therefore license suspensions or violations are not applicable to a bike. But section 21200.5 of the Vehicle Code does make it illegal to operate a bicycle upon a highway a misdemeanor and punishable under such law.” (http://www.dui.com/dui-library/studies/research/bicyclists-dui)

Some states are adapting more relaxed laws in regards to drinking and bicycle riding but some stipualte that they would be treating Drinking/ DUI just like anyone driving a motor vehicle. I think that it would be important for the company to be aware of the state laws where they are holding such an event.

In Looking at the websites of other beer makers there are various environmental trends that breweries focus on. For instance, Eel River brewing company, a certified organic brewer, has its own environmental standards for the growing of hops and other ingredients as well as non-chemical cleaning methods. At Otter Creek Brewing, their website states, “The scene that graces our Wolaver’s label is more than a bucolic vista—it is an embodiment of our philosophy. Our vision only just begins with brewing delicious ale of the finest quality; it also extends to the entire ecological and economic landscape. Every beer we brew is a manifestation of our commitment to the welfare of the environment, the welfare of the farming landscape, and the welfare of the consumer. And as this scene suggests, we believe these three core components should be seen not as distinct pieces, but as one integrated whole, each blending imperceptibly into the next. (http://www.ottercreekbrewing.com/wolavers/philosophy.html)

They suggest from this article that Anheuser-Busch will be looking at Organic brewing. However, in this statement from Anheuser-Busch taken from their website, their commitment is to environmental stewardship. “Today, many companies are “going green.” But at Anheuser-Busch, we’re proud to say our tradition of environmental stewardship dates back to our founder, Adolphus Busch. In the late 1800s, he began recycling leftover grain from the brewing process, using it for cattle feed, a practice that continues today.” (http://www.ourpledge.com/Environment/Environment.html)

Given the wide range of environmental commitments and how much they vary, I would say that many of the breweries look to the pioneers in environmental brewing techniques, such as New Belgium and Eel River (the first organic brewing company in the United States) and their methodology of organic brewing. I feel each company’s level of environmental commitment varies given their area of expertise and their ability to remain profitable to their shareholders, but it is apparent that “going green” is gaining popularity and should be considered in selecting the target market.

References:
http://www.newbelgium.com/sustainability2.php retrieved June 16, 2008
http://www.newbelgium.com/ownership.php 06/14/20008 retrieved June 16, 2008
Tuohy, Dan (2004) Drunken Bicyclists Could Catch Break, retrieved June 16, 2008

from http://www.dui.com/dui-library/studies/research/bicyclists-dui.

http://www.ourpledge.com/Environment/Environment.html retrieved June 16, 2008
http://www.ottercreekbrewing.com/wolavers/philosophy.html retrieved June 16, 2008